If your question is not listed below, please contact customer service at
service@thesolargarden.com for assistance.
How can I find a product on your website?
You may use the search feature located on each webpage, you may use the links at the bottom of each
page to find an area to browse or click on
the link located on the navigational bar in the website. This tab indexes all of the available
products by type for ease in looking for a particular item.
How can I place an order for a solar garden light, garden fountain, garden statue, or solar holiday light?
Orders can be safely and securely ordered through our online
checkout system. This is the recommended method to process your order quickly and securely.
When you click on an order item button, the item is placed in your shopping
cart and will show up when you are ready to check out. After your orders are
placed, simply go to the checkout tab located at the top of the site and it
will lead you through a series of questions to answer to process your order.
The secure online checkout requires either a Mastercard, Visa or Discover credit
card. We do allow you to place orders by regular mail. Just fill out and print
your order information, include payment, and send it to us for processing. See
our contact us page for address information. (You may pay by check or money
order when sending your order by regular mail, but your order will not be
processed until your payment clears.) We also accept phone orders at (616)706-3552, but do not accept
e-mail orders as these are not secure methods when handling your personal
information.
Is your shopping cart system secure?
Our shopping cart system uses encrypted technology, powered by
Electronic Commerce International, to protect your personal information. We
recommend using this method to place orders because it is so safe. You can verify the security of our site by clicking on the security certificate below.
What payment methods do you accept?
We currently accept Mastercard, Visa, and Discover through our
shopping cart system.
We will accept personal checks and money orders for
items ordered by mail. (When sending orders and payment by mail, your order
will not be processed until payment clears, which will delay shipment.)
Will I be charged a sales tax?
We are required by law to charge Michigan residents a 6% sales tax
on their order.
What is your return policy?
We hope you are satisfied with your purchase, however we do realize that unforseen circumstances
require a return. We have a 15 day return policy. See our Terms of Sale page for more information.
How and when will my order be shipped?
We ship all orders by UPS Ground. Your order will be shipped 2 days
after the order is processed. Most orders should be received within 5-7
business days of the ship date. See our Shipping Policies for more information.
How much do you charge for shipping?
We offer free shipping for all orders over $150. Any orders with a subtotal lower than $150 will be charged a flat shipping rate of $9.95.
I live outside the U.S. or in Hawaii, Alaska, or one of the U.S.
territories, can you ship there?
Currently we only ship items in the continental United States.
Can you tell me more about your company?
TheSolarGarden.com is owned and operated by Planet Services, LLC in
Rockford, Michigan. See our About Us page to learn more.
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